carré neige Insurance

To enjoy your ski holiday with peace of mind, make sure you are insured.

Therefore ESF Les Carroz offers Carré Neige Insurance to give you all the guarantees and medical assistance necessary in case of an accident during your stay.

With Carré Neige, you get the skills of the best professionals of the sector and comprehensive benefits, relief on the pistes, ambulance transfers and reimbursement packages.

Make sure you and your family are all protected and limit the fees that can often reach mountain summits. So for skiing the slopes with peace of mind, alone, with family or friends, think Carré Neige.  

To know more : www.carreneige.com


How does it work ?

What happens in case of an accident?
Carré Neige provides financial support on the costs of First aid and professional medical assistance, advice etc..

Included in carré neige
  • Evacuation from the slopes 
  • Reimbursement for packages and ski lessons 
  • Additional benefits: reimbursement of medical, pharmaceutical, hospital and mandatory health organisations; guaranteed legal defense and ski equipment breakages. 
  • Repatriation

Reimbursement of ski lessons*
  • Accident of the insured causing an inability to ski. 
  • Sickness. 
  • Early return of the family of the insured. 
  • For repatriation of the injured person holding the Carré Neige when stopping the mechanical lift for more than 5 consecutive hours. 
  • A parent (and only one) holding a Carré Neige to provide care for an injured child holding a Carré Neige when the lifts stop due to bad weather lasting more than one day and over 80% of the capacity of the ski area.

What is the procedure in case of repatriation?
  • Beyond 150 km, if your health requires it, you can ask for repatriation by calling Europ Assistance : 01 41 85 85 96. 
  • Below 150 km and on the day of the accident to obtain support or refund, you can contact the Carré Neige management center : 04 79 07 36 11 or 04 79 07 36 12

How to obtain reimbursement of ski lessons?
Within eight days, fill in the claim form available at Carré Neige (www.carreneige.com) or in the Carré Neige sales areas and send it , with supporting documents, to the following address:
  • DIOT Montagne Assurances Carré Neige 
  • BP 19 73 704 Bourg Saint Maurice Cedex 

Attach the following supporting documents :
  • Original ski pass (and / or package the sales receipt and the Carré Neige). 
  • Initial medical certificate from the doctor stating the nature of the injuries and whether or not there is an inability to ski.

How to Track the progress of my reimbursements?
Upon processing your claim, we will share your reference folder.
It allows you to monitor in real time the status of your refund on the site: http://extranet.diot-montagne.fr/carre_neige